Shipping policy

Shipping Policy

Last updated: 9 April 2026

1. Processing Time All products are made to order. Please allow 3–7 business days for your order to be produced and dispatched. Orders are not processed on weekends or public holidays.

2. Domestic Shipping (UK) Once dispatched, UK orders typically arrive within 3–5 business days. Shipping times may vary during peak periods such as Christmas and Bank Holidays.

3. International Shipping We ship to selected countries worldwide. International delivery typically takes 7–14 business days once dispatched, depending on your location and local customs processes.

4. Shipping Costs Shipping is charged on top of the product price and is calculated at checkout based on your delivery address and order size. Shipping costs are not included in the product price. Any applicable import duties, taxes, or customs fees for international orders are the responsibility of the buyer and are not included in the shipping charge.

5. Carriers Orders are fulfilled and shipped via our print-on-demand partner using their default carrier network. Carrier selection may vary depending on your location.

6. Tracking Once your order has been dispatched, you will receive a confirmation email with tracking information where available.

7. Delays We are not responsible for delays caused by third-party carriers, customs clearance, or circumstances beyond our control. If your order is significantly delayed, please contact us and we will do our best to assist.

8. Lost or Damaged Orders If your order arrives damaged or does not arrive within the expected timeframe, please contact us within 30 days of the estimated delivery date. We will work with our fulfilment partner to resolve the issue.

9. Contact For shipping enquiries, please reach out via the contact form on our website at olflowers.com.